- Solutions: Clean connectors and end faces using specialised cleaning tools and solutions, inspect cables for bends or breaks and replace damaged sections, ensure compatibility and proper alignment of fibre optic components. The two main ways we bring fibre cable into your home. When you order broadband from a broadband provider you will be advised on whether the connection will be installed via an overhead/aerial connection (wired from a pole) or underground (via ducting). Both methods are explained below. Overhead. Have an issue with you eir broadband, WiFi, landline or TV? Get step-by-step help to resolve your issue or log a fault and our engineers will work to fix it. Hi, I recently tried to get Vodafone BB but there was an issue with the duct being blocked on my property. I presume all the Fibre. Most common fiber optic cable problems are fixable—often with a bit of know-how and the right approach. Fiber optic cables are the unsung heroes behind lightning-fast data. When issues like signal loss, slow speeds, or intermittent connectivity arise, systematic troubleshooting is key.